Articles & case studies

How a 200-location franchise loses $14M a year, and what location #89 did differently.
Jan 9, 2026

A NY marketing agency lost $127K in client revenue because they ignored review management.
Feb 7, 2025

Why 92% of review requests fail, and the friction fix that takes completion from 8% to 89%.
Jan 10, 2025

How two new Ottawa locations got instant customer feedback from day one.
Dec 31, 2024

An $80M franchise had no idea 35% of their locations were below 4 stars. The audit found $4.2M in leaked revenue.
Dec 19, 2024

From 24 to 118 reviews and 4.8★ to 4.9★ in four months.
Jan 22, 2024

From 207 to 383 reviews and a jump to 4.6★ in three months.
Jan 22, 2024