How Revues helped Juice Dudez Ottawa gain 200+ authentic reviews in under 2 months

📍 Background

Juice Dudez is a rapidly growing Canadian juice and smoothie bar best known for fresh ingredients, a creative menu, fast service and the best Dubai bar!

In 2024, two new locations opened in Ottawa (Bank Street & Orleans). As brand-new storefronts, both locations needed immediate customer feedback to improve operations, train staff, and understand how customers felt about the experience during those first few weeks and beyond.

⚠️ The Challenge

The first 90 days are always the toughest for new locations. You’re settling in, but you need to understand what customers really think right away. Early signals help you adjust quickly instead of guessing during the most important phase.

The real priorities in those first weeks are:

·       Understanding what people actually enjoy and dislike (menu items, service speed, and the overall in-store vibe).

·       Catching issues early before they affect your reputation.

·       Using real customer comments to train staff and keep the experience consistent.

·       Figuring out what the local market expects from you so you can match or exceed it.

Juice Dudez needed a simple, fast way to get this feedback from day one, and Revues gave them the instant visibility they needed.

✨ The Revues Approach

Revues set up an automated feedback workflow at both Ottawa locations:

•    QR codes at checkout for AI assisted Google reviews

•    Keyword prompts to guide relevant, specific feedback

•    Daily data reports for management with a snapshot of customer feedback

•    Side-by-side insights for both locations to see what’s improving or slipping

•    Feedback analysis to instantly know what’s working and what needs attention.

Management trained every single staff member to encourage customers to leave a review. This helped each location build early momentum and get data using Revues.

📈 Immediate Results

Within the first 60 days of operations, across both locations, customers submitted over 200 authentic reviews the team could learn from and take advantage from.

Here are top keyword trends across both stores:

•    “Best Smoothies Ottawa”

•    “Open late”

•    “Juice bars Ottawa”

•    “Fresh Juice”

This allowed the owners to understand what customers valued most. Additionally, customers frequently mentioned staff by name, giving managers real visibility into:

•    Which employees were providing excellent customer experience

•    Where additional training was needed

•    Differences between the two Ottawa locations

Feedback helped identify:

•    Most popular smoothie flavours

•    Best services offered

•    Items needing improvements

The keyword-based form made it extremely easy for new customers to submit their feedback in under 20 seconds, while also providing more detailed responses than a simple 5-star rating.

As of today, both locations are continuing to grow their review counts, and staying high at 4.7 and 4.8 star ratings on Google.

🔍 Key Insights From the Project

•    Customers care more about freshness + friendliness than price

•    Staff recognition increases review positivity

•    Two stores created two slightly different sentiment profiles, helping managers adjust operations in each location uniquely

🏁 Conclusion

Within its first two months in Ottawa, Juice Dudez collected over 200 structured customer feedback entries through Revues. The data helped both locations:

•    Coach staff effectively

•    Optimize menu items

•    Build an early feedback system

•    Strengthen operational quality during their launch window and beyond

Regardless of long-term partnership status, the Ottawa stores successfully used Revues to power a fast, data-rich launch phase.