Our Privacy Policy
Welcome to Revues.ai. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our B2B SaaS platform for automated review generation, management, and analysis.
By accessing or using Revues.ai, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
1. Information We Collect
1.1 Business Account Information
When you create a Revues.ai account, we collect:
• Business name and contact information
• Email address and phone number
• Billing and payment information
• Google My Business account credentials and access tokens
• Location and industry information
1.2 Customer Review Data
Through our service, we collect and process:
• Keywords selected by your customers through our QR code or URL interface
• AI-generated reviews based on customer input
• Customer feedback and complaints submitted through our platform
• Google reviews associated with your business locations
• Review timestamps, ratings, and metadata
1.3 Usage and Technical Data
We automatically collect information about how you use our platform:
• IP addresses and device information
• Browser type and operating system
• Access times and pages viewed
• QR code scan data and analytics
• Dashboard usage patterns and feature interactions
2. How We Use Your Information
We use the information we collect to:
• Provide, operate, and maintain our review generation and management services
• Generate AI-powered reviews based on customer keyword selections
• Post reviews to Google on behalf of your customers
• Automatically respond to Google reviews using AI sentiment analysis
• Analyze review patterns and generate insights about customer feedback
• Send daily, weekly, or monthly reports about your review performance
• Route customer complaints to appropriate managers or owners
• Improve our AI models and service quality
• Process payments and manage subscriptions
• Provide customer support and respond to inquiries
• Send service updates, security alerts, and administrative messages
• Comply with legal obligations and enforce our terms of service
3. Information Sharing and Disclosure
We do not sell your personal information. We may share information in the following circumstances:
3.1 With Google
We share review content with Google to post reviews on your Google Business Profile as part of our core service. This is done with your explicit authorization through Google's OAuth system.
3.2 With Your Customers
Reviews generated through our platform are posted publicly on Google under customer names and may be visible to anyone viewing your Google Business Profile.
3.3 Service Providers
We may share information with third-party service providers who perform services on our behalf, including:
• Cloud hosting and infrastructure providers
• Payment processors
• Email and communication services
• Analytics and monitoring services
• AI and machine learning service providers
These service providers are contractually obligated to use your information only as necessary to provide services to us and to protect your information.
3.4 Legal Requirements
We may disclose your information if required to do so by law or in response to:
• Valid legal processes (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights, property, or safety, or that of our users
3.5 Business Transfers
If Revues.ai is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.
4. Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
• Encryption of data in transit and at rest
• Secure OAuth authentication for Google API access
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure payment processing through PCI-compliant providers
• Regular data backups and disaster recovery procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:
• Account information is retained while your account is active and for a reasonable period afterward
• Review data and analytics are retained to provide historical insights and trend analysis
• Financial records are retained as required by applicable laws and regulations
• Usage data may be retained in aggregated, anonymized form for research and service improvement
You may request deletion of your data at any time, subject to our legal obligations and legitimate business interests.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances
To exercise these rights, please contact us at the information provided in Section 11. We will respond to your request within 30 days.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including Canada, the United Arab Emirates, and other locations where our service providers operate. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
8. Children's Privacy
Revues.ai is a B2B service not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
9. Third-Party Links and Services
Our service integrates with third-party platforms, particularly Google My Business. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform. We are not responsible for the privacy practices of these third parties.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. Your continued use of Revues.ai after such changes constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Revues.ai
Email: info@revues.ca
Website: www.revues.ai
12. Jurisdiction-Specific Provisions
12.1 For Canadian Users (PIPEDA)
If you are located in Canada, your personal information is protected under the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access your personal information and challenge its accuracy. You may also file a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
12.2 For European Users (GDPR)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority. Our legal basis for processing your information includes: performance of our contract with you, compliance with legal obligations, and our legitimate business interests in providing and improving our services.
12.3 For UAE and Gulf Region Users
If you are located in the United Arab Emirates or other Gulf Cooperation Council countries, we comply with applicable local data protection laws and regulations. Your personal data will be processed in accordance with this Privacy Policy and applicable local requirements.
Thank you for trusting Revues.ai with your business reputation management